Frequently Asked Questions
Everything you need to know about shopping with Carrolls Gifts
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
Can I return a gift if the recipient doesn't like it?
Yes, we offer a 30-day return policy for most items. The product must be in its original packaging and unused condition to be eligible for a full refund or exchange.
Do you offer gift wrapping services?
Absolutely! You can select our premium gift wrapping option at checkout, which includes a personalized message and high-quality decorative paper.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Are your products ethically sourced?
At Carrolls Gifts, we prioritize quality and integrity. we work closely with suppliers who adhere to fair labor practices and sustainable manufacturing standards.